Return and Exchange Policy

Returns and exchanges can be made and accepted if the order is damaged in transit or received a different product. In this case, the client has to Courier us back the product with original packaging and bill from their side. As we do not have pick up facilities available.

We are not liable for any returns that we were not notified about within 3 business days of receiving the product.

Keep all items (INCLUDING the invoice) in a package. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

Registering A Return Request

Please provide the following details while registering your Return Request: Order Number, Invoice Number, Order Date & Amount, and Nature of Complaint.

We will issue a Return Request number as reference. Our courier will collect the package from you by giving reference to your Return Request number and will issue an Airway bill. Please do not hand over the parcel to courier unless an Airway bill is issued to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES

-Incorrect delivery address.

-Incorrect address format.

-After 3 failed delivery attempts by our courier agencies

-Package refused by recipient.

-Sizing issues. Please review our size guides carefully before making your purchase.

-Products returned in a used or damaged condition.

-If the jewellery is not faulty or damaged.